favorite this post Field Service Technician (Youngstown /Akron) hide this posting unhide

compensation: 40k to 50k
employment type: full-time

US Quality Furniture Services, Inc. has been partnering with the Nation's leading Furniture retailers for over 20 years.
We are based in Houston, TX, currently servicing over 30 states, performing up to 1200 service calls daily across the country. Our technicians travel to customer's homes to perform repairs on mostly newer furniture with defects or minor damage.
Common repairs include touch-up of wood and leather furniture, upholstery panel and foam replacement, and repair/ replacement of recliner mechanisms.
Employees are issued a company device, currently the new Samsung S7, in which they receive their routes. The device is loaded with our own apps., which include reporting, routing, and GPS software.
Technicians typically perform about 10 stops per day, on a Tuesday through Saturday schedule.
1. Are you available to work Tuesday through Saturday?
We provide all the supplies needed for the repairs, you would need your own basic hand tools. Technicians do use their own vehicle for service that we pay you for, so a reliable vehicle is important.
Customer service skills are an important part of our business. You are going into someone's home representing our customer, so being comfortable talking to people one on one in a professional manner can lead to your success. Imagine a repair person going to your home, or your mother's home; we are looking for the person that you would feel comfortable sending to do a repair there.
Included in our contracts we must perform a background check on potential employees prior to sending into a home.
2. Do you have a clean background, reliable vehicle, and valid driver's license?
After completing our paid training program, which include a week of hands on skills training in our training center, and a week on the road with a current craftsman to learn how to perform the job day to day, you would start out with lower call loads to give you time to get comfortable with the process, and we would build onto your day from there.
Training does not stop there, we are all learning new skills, techniques, and 'tricks' to expand our skills on a continual basis. You will have support from an office full of people who depend on your success, including managers that have all come from running service themselves.
Once you get comfortable with the daily routine, this is a pretty independent position, with as much support as you need to be successful.
We schedule customers for the day, and assign the customers a time frame then an auto dialer contacts the customer with their scheduled time. The night before around 6 pm you will be able to see your route for the next day. You do not start at an office, or warehouse each day, you leave your home and go directly to your route.
3. Are you able to work independently and manage your time on your own?
We do offer benefits, paid vacation, and paid holidays off. You are paid for every stop that you perform, with a premium on the stops that you do repairs on. We are looking for 'can-do' personalities, and reward those that are not afraid to 'roll up their sleeves' and take care the job.
USQFS bills our customer by your performance, so the better you do, the better the company does. An average technician with no furniture experience, completing our training program typically makes between 40k- 50k depending on your eagerness to fix as much as you can when you can, with the ability to increase income from there.
If you can answer the first 3 questions Yes, and you are looking for a long-term career, please send your resume to us and we will contact to the discuss a new career in furniture repair

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6666706059


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